Returns & Exchanges
At Floor And Decor, we want you to be completely satisfied with your purchase. If you have any unused, uninstalled, and resaleable flooring or home decor items, you may return them within 90 days of purchase with a valid receipt.
Verify Eligibility
Ensure your items are in their original packaging, unopened, and in resaleable condition within the 90-day return window.
Gather Documentation
Locate your original sales receipt or order confirmation email to ensure a smooth verification process and a full refund to your original payment method.
Choose Return Method
Bring your items to any local Floor And Decor warehouse for an immediate refund, or contact our customer support team to coordinate a freight pickup for large pallet orders.
Receive Refund
Once your return is inspected and approved, your refund will be processed immediately; please allow 3-5 business days for the credit to appear on your financial statement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing